Delivery and Returns Information

Delivery Information

At Little BigPaw, pets are our priority. Therefore, we aim to make ordering online and receiving delivery of your orders as easy and efficient as possible.

Of course, if you have any questions about your order, delivery or general feedback you can get in touch with us via bigtaste@littlebigpaw.co.uk and we will be happy to help. For specfic, delivery enquiries please direct these to deliveries@littlebigpaw.co.uk.

Please note, the information provided on this page is subject to our terms and conditions.

Despatch and Delivery Times

We deliver throughout the UK and Northern Ireland including the Channel Isles using a courier service.

If orders are placed before 2pm, we aim to despatch the very same day for delivery the next working day. Please note the following postcodes run on a 2 – 4 working day delivery service:

  • Scotland – AB44-56, IV30-32
  • Scottish Highlands – FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42
  • Scottish Islands – HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3
  • Northern Ireland – All BT postcodes
  • Isle of Man – all postcodes
  • Channel Isles – all postcodes
  • Scilly Isles – All postcodes (TR 21-25)

We only deliver on working days, excluding weekends and bank holidays.

Please take extra care when filling out your address details and don’t forget to add your special leaving instructions, should you not be in at time of delivery. We understand sometimes “typos” can happen, if you spot one on your order confirmation, please get in touch with us as soon as you can via deliveries@littlebigpaw.co.uk.

We only deliver to UK postcodes. If you’re an International Customer, please contact us via bigtaste@littlebigpaw.co.uk and we can provide our International stockist information.

Delivery Charges

For orders under £20 in value (including VAT) a delivery charge of £5 is applicable. Orders over £20 (including VAT) in value will be delivered free of charge and free delivery will automatically be added at the checkout. We only offer free delivery to UK mainland customers. Customers outside of mainland UK will be charged for delivery, this charge will be applied to your basket at time of checkout.

Returns Information

We hope all deliveries run smoothly and of course all pets (and their owners) are happy with their Little BigPaw products. Product quality is very important to us and we pride ourselves on offering superior, healthy meals for your pets.

Should you ever ever not be satisfied with the quality of the products you have recieved, please get in touch with us via bigtaste@litlebigpaw.co.uk so we can discuss in further detail and see how we can help.

Consumer Warranty

If an order has had a particularly bumpy journey and arrives damaged, please let us know via deliveries@littlebigpaw.co.uk and we will arrange for a replacement order to be sent to you as soon as possible.